Terms & Conditions

1. Service Provision & Bookings

Sparkle Cleaning Solutions agrees to perform cleaning services as outlined in your booking confirmation and estimate. Bookings can be made online or by phone (1300 758 524). While we make every effort to arrive at the agreed time, circumstances such as heavy traffic or extended prior jobs may cause slight scheduling variations, which we will promptly communicate.

2. Pricing, Estimates & Payments

Quotes and instant price calculator estimates are provided based on the details submitted by the client regarding property size and condition. If the condition on arrival differs significantly from the initial brief (e.g. extreme buildup, biohazards, mould infestation), we reserve the right to revise the price with the client before commencing work.

• Payments are accepted via Credit Card, Debit Card, or Direct Electronic Funds Transfer (EFT).
• Ad-hoc commercial services must be settled upon service completion.
• Commercial accounts are subject to agreed invoicing terms (standard 14 days).

3. Commercial Quality Guarantee & Defect Rectification SLA

Sparkle Cleaning Solutions operates under a rigorous quality management framework. We guarantee that all commercial services are delivered in accordance with the agreed Site Specification Schedule and Service Level Agreement (SLA):

• If any aspect of the scheduled scope falls below acceptable standards, the client may notify our operations team within 24 hours of service delivery.
• A dedicated operations supervisor or mobile response unit will be dispatched to inspect and rectify the identified items within 24 hours at zero additional cost.
• For ongoing commercial contracts, routine electronic quality audits (KPI scoring) are conducted with shared monthly reporting to maintain compliance.

4. Access, Utilities & WHS Compliance

The client agrees to provide safe site access, necessary security fobs/keys, and uninterrupted access to operational electricity and hot/cold water. All cleaning operations are conducted in strict compliance with Safe Work Australia standards and site-specific SWMS (Safe Work Method Statements).

5. Cancellation and Rescheduling Policy

We understand that schedules change. To cancel or reschedule without fee:

• Please provide at least 24 hours' notice prior to your scheduled cleaning time.
• Cancellations with less than 24 hours' notice may incur a cancellation fee of $50 to compensate our assigned cleaning crew.

6. Insurance and Liability

Sparkle Cleaning Solutions holds comprehensive $20M Public Liability insurance. In the rare event of accidental damage caused by our cleaners during the service:

• The incident must be reported to our management team within 24 hours of service completion.
• We will inspect, repair, or replace the damaged item in accordance with our insurer's guidelines.
• We are not liable for fragile, unstable, or improperly mounted items that were not brought to our attention prior to the clean.

7. Contact Information

For questions regarding these Terms & Conditions or to discuss an existing service agreement:

• Phone: 1300 758 524
• Email: admin@sparklecleaningsolutions.com.au
• Head Office: 377 Sussex St, Sydney NSW 2000, Australia